top of page

How to Reset your Password

Password Recovery Instructions

If you've forgotten your password and need to reset it, please follow these steps carefully:

  1. Locate the License File:

    • Navigate to C:\Users\<YourUsername>\AppData\Local\DGF\DigiSecret\DGFLic on your computer. Here, you'll find a file named Product Key .DGF. This file is essential for the password reset process.

  2. Request a Password Reset:

    • Send an email to Attach the Product Key .DGF file to your email, and in the subject or body of the email, specify that you're requesting a password reset.

  3. Wait for Your Reset Code:

    • Within 24 hours of your request, our support team will send you an email containing a unique 16-digit reset code. Please check your inbox (and the spam/junk folder, just in case) for this email.

  4. Enter the Reset Code:

    • Open the application where you're prompted to log in. Instead of entering your password, input the 16-digit reset code provided by our support team.

  5. Reset Your Password:

    • After successfully entering the reset code, you will be prompted to set a new password. Choose a strong and memorable password.

Important Notes:

  • Ensure that you replace <YourUsername> with your actual Windows username when locating the Product Key. DGF file.

  • If you encounter any issues during this process, please don't hesitate to contact our support team for further assistance.

By following these steps, you'll be able to reset your password and regain access to your account swiftly.

bottom of page